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How to deposit?

Deposit your cryptos to an exchange can sometimes be a moment of stress. With every movement of your crypto, there is always a chance that something goes wrong. This is a good reason for learning and reading more about how to deposit your crypto to Txbit.

Please keep in mind, if you are not planning to place orders on short notice, you should always store your crypto in your own wallet. Exchanges are not banks! Deposit - Trade - Withdraw, that's the path everyone should follow!

Before depositing, please carefully read the instruction on the deposit page. For every coin or token, there are different instructions! And don't forget to read the instructions below for more information.

How to deposit?

Use the correct address

Sending coins or tokens to the wrong address will result in a loss of your deposit! For example, send only BTC to your BTC address and ETH to your ETH address.

Check the supported network

Please check before you deposit if the supported network corresponds with your network for your coin or token. For example, we only support USDT on BSC chain (BEP20).

Memo, tag or Paymend id

For some deposits, you must fill in a Memo, tag, or Payment Id. If you don't, it will result in a loss of your deposit.

Mining or pool payouts are not allowed

Please do not use your Txbit address to use for mining or Multi payment transfer. This will result in a loss of your deposit.

Contract / internal transactions unsupported

Contract / Internal transactions are unsupported and will lead to a loss of your deposit. We recommend against making deposits from other (exchange) platforms, such as Coinbase. Other exchanges might use internal transactions which will lead to a loss of your deposit.

How to deposit wallets

Step 1

Go to Txbit.io and click on the WALLETS tab. You see all the coins and tokens that are listed on Txbit. Search for the cryptocurrency wallet that you would like to deposit into. You may use the search bar at the top left of the page to quickly find the wallet you are seeking.

Generate address

Step 2

If you already have generated an address, then you can skip this step!

Before you are able to deposit into your account you need to generate a unique address. For every asset, you need to generate an address when you want to deposit. You cannot use one address for all assets! When you tap on the 'Generate address' button, there is a chance that you get a warning message. It is very important that you carefully read the warning message, it will prevent you from making mistakes and losing your deposit.

When you get a warning message, you need to agree, before you are able to create an address. The message reappears every time you visit the page, to keep you reminded.

Warning mining
Warning payment ID
Warning Network
Deposit

Step 3

From top to bottom:

1 The wallet with the available balance. In this case, the balance is zero. Not surprising when you just have created the address.

2 The QR code of your address

3 Your personal unique wallet address for the asset, in this example for Bitcoin Cash.

4 The supported network. Please check before you deposit if the supported network corresponds with your network for your coin or token.

5 Please take notice of the giving advice in the last section, to prevent you from making mistakes, which can result in a loss of your deposit.

Step 4

Now you can choose two options: You can copy your address or you can use the QR code, both have the same address. Click the Copy Address button to quickly copy the address to your clipboard.

Open our own wallet to paste the address to deposit the funds to your Txbit address. Please check the address before you push the button!

You may track the progress of your Deposit on Txbit by looking at the DEPOSITS section. You may click on the Transaction to expand to view more details about it.

Txbit pending deposit

Troubleshooting

Once a transaction is performed on the blockchain, it will take a variable amount of time to confirm by the blockchain and automatically process it by txbit. Different blockchains require different amounts of “confirmations” before a transaction is verified.

It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. You may use the transaction ID (TxID) to check the status of the transaction on the corresponding blockchain explorer. (see examples of how to search search for TxID).

If your transaction shows “unconfirmed” on the blockchain explorer, then you must wait until it is processed by the blockchain before it begins confirming it. This is completely outside of txbit's control. If you have made a transaction to txbit from another exchange, but did not receive a TxID, please contact customer service for that exchange.

Troubleshooting

Tag, memo or paymend id

If you forgot or made a mistake when adding a tag, memo, or payment id, then there is nothing the Txbit team can do to assist you. Always double-check before your deposit.

Result of mining or pool payouts?

Check if your deposit is a result of mining or pool payouts. We do not allow deposits that are a result of mining or pool payouts and will result in a lose of your deposit. Mine to your own (desktop) wallet and deposit the funds into your Txbit wallet.

Check the address that you have used

Compare the address that you have used for your deposit with the address into your Txbit account. There are malware which are manipulate your copied address, even without you noticing. Always use a good anti-virus and keep your software up to date!

Is the network corresponding?

Please check if the network is corresponding with the network which is displayed on the deposit page. For example, we only support USDT based on BSC (BEP20). Deposits based on other networks, will result in a lost of your deposit.

Txbit support ticket

Create a support ticket

Did this information not help you to resolve your issue on your own? Receive help from our experts by creating a support ticket.

It is important that you fill out all the requested information to ensure that your ticket is processed quickly. We strive to solve support tickets within 24 hours.

Create support ticket