2 minutes, 22 seconds
Two-factor authentication (2FA), also known as multi-factor authentication (MFA), adds an extra layer of security to your account by requiring a second verification step. Even if an attacker obtains your password, they cannot access your account without the additional 2FA code.
To use 2FA on your Txbit account, we recommend using the Google Authenticator application. Once bound to your account, the 2FA application generates a new code every 30 seconds, which must be entered along with your password to log in. Without 2FA, access to your account is not possible.
It's important to write down your backup code and store it in a secure location. If you lose your backup code, you won't be able to access your account.
To turn on Two-Factor Authentication (2FA) for your Txbit account, follow these steps:
1. Log in to your account on Txbit.
2. Navigate to your dashboard.
3. Check if 2FA is currently turned off.
4. If it's off, click on the button to turn it on.
To download the 2FA app and install it on your device, follow these steps:
1. Depending on your device's operating system, go to either the Google Play Store (for Android) or the App Store (for iOS).
2. Search for the "Authenticator" app.
3. Download and install the app on your device.
In our example, we will be using Google Authenticator.
To set up 2FA with Google Authenticator, follow these steps:
1. Open the Google Authenticator app on your mobile device.
2. Click on the '+' button located at the bottom right corner of the app.
3. Scan the QR code displayed on Txbit with your mobile device.
4. A new entry will be added to the app, displaying the 2FA code.
If you lose access to your Two-Factor Authentication (2FA) application, you can configure a new device using the backup code. However, if you don't have the backup code, you will need to contact support and provide specific information to verify the ownership of your account.
It's crucial to write down and keep your backup code in a safe location.
IMPORTANT: Don't forget to write down and keep your backup code in a safe place.
To activate 2FA on Txbit, follow these steps:
1. Open your 2FA authentication app and copy the code.
2. On Txbit, enter the code into the "2FA CODE" field.
3. Click on "ENABLE 2FA" to activate.
You have now successfully enabled 2FA for your account. To verify that the process was successful, go to your dashboard and check the status. Instead of showing "OFF," it should now show "ON."
If your 2FA is not working, it's possible that the internal time clock on your device is out of sync. Follow these steps to sync your Android phone to the correct time:
1. Open the Google Authenticator app and click on the three dots to open the menu.
2. Click on "Settings."
3. Click on "Time correction for codes."
4. Click on "Sync now."
If you lose access to your Two-Factor Authentication (2FA) application, you can configure a new device using the backup code. However, if you don't have the backup code, you will need to contact support and provide specific information to verify the ownership of your account.
If you lose your Two-Factor Authentication (2FA) backup code, you will need to create a support ticket and provide specific information to verify the ownership of your account. It's essential to provide us with the necessary information because without it, you won't be able to access your account.
Recovering your account without a backup code can take some time. We will need to assess your request, manually verify the information you provide, and ask additional questions if necessary.
Did this information not help you to resolve your issue on your own? Receive help from our experts by creating a support ticket.
It is important that you fill out all the requested information to ensure that your ticket is processed quickly. We strive to solve support tickets within 24 hours.
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