If you've forgotten your password, you can use the 'forgot password' function on our login page. If you didn't receive an email or can't reset your password for another reason, don't worry. This can happen for several reasons, some of which may be obvious, but it's more common than you might think.
Before creating a support ticket, please try the following steps if you're unable to reset your password.
The most common issue is that your account may not be activated. If this is the case, there won't be an account or password to reset. Please check your email for an activation email and click on the link to verify your account.
It can happen that the email we sent to reset your password has been directed to your spam or junk folder. Please check these folders to see if the email is there.
It's possible that your account doesn't exist. Please make sure you're using the same email address that you used when creating your account.
When resetting your password, please ensure that you enter your email address accurately and without any typographical errors.
Did this information not help you to resolve your issue on your own? Receive help from our experts by creating a support ticket.
It is important that you fill out all the requested information to ensure that your ticket is processed quickly. We strive to solve support tickets within 24 hours.
Create support ticket