KYC guideline

KYC guideline

You can easily request customer identification by logging into your account. Go to settings and fill the complete form. We strive for a quick processing of your request, 24 hours per day, seven days a week. Before submitting your customer identification application, please read the manual first so that you can be sure that your application meets all the requirements, making your identification a easy job.

This guideline is also available as pdf file


Take a picture or make a scan of the front and back of your passport, ID card, or drivers license.

Id document
information icon


For a smooth verification process, it is important that your scan met our conditions. Please make sure your scan is bright, clear and that everything is readable.

ID document

The scan must be in full color. An image in black and white will be rejected.

ID document

Your ID must be in good shape and will be rejected when it is torn.

ID document

Your ID must be in good shape and will be rejected when it badly damaged.

ID document

Another reason for rejection is when the image of your ID is cropped or shows a reflection.


For a smooth verification process, it is important that your selfie meets the criteria. Please check this guideline for a good selfie and fast approval

What do you need?

1. Paper
2. Pen or marker
3. The same ID document that you used for the scan
4. Phone, camera of webcam

What do you need?
Written note

Write Txbit, the date, and your signature on the paper. Make sure that the written text is clearly visible. We do not accept a printed paper.

KYC Selfie

Take a selfie with your ID document and the handwritten paper. MAKE SURE that your face, ID Document and written paper are clearly visible in the photo.

Tips for the perfect selfie


It can be difficult to make the perfect selfie. You have only one pair of hands and three things: your ID document, the handwritten paper and you need to make the selfie with your other hand. Some customers are very creative to make the perfect selfie. We selected the best solutions for you.


Instead of a large paper you can use a sticky note and stick to your chest. Please make sure everything is clearly readable.


Use a block note and a paperclip. Write all the information on the page and attach the ID document to the block note with a paperclip.


Ask a friend to take the picture. Now you have both hands free to hold the handwritten paper and your ID document.


What about my privacy?

We understand that you may have some questions about your privacy. After all, you must provide us with your personal details. The customer identification process is under sole control of Txbit and no data is shared with 3rd parties. Your personal data is stored securely encrypted.

What is level 1 verification?

The first level (level 1) of verification is email verification. After the registration and activation of your account by email your account will be level 1 verified and withdrawal limits will apply.

What is level 2 verification?

The second level (level 2) of verification is full verification. After you submit the customer identification application and then the approval of the Txbit team, your account will be level 2 verified and no withdrawal limits will apply.