You can easily request customer identification by logging into your account. Go to settings and fill the complete form. We strive for a quick processing of your request, 24 hours per day, seven days a week. Before submitting your customer identification application, please read the manual first so that you can be sure that your application meets all the requirements, making your identification a easy job.
Take a picture or make a scan of the front and back of your passport, ID card, or drivers license.
For a smooth verification process, it is important that your scan met our conditions. Please make sure your scan is bright, clear and that everything is readable.
The scan must be in full color. An image in black and white will be rejected.
Your ID must be in good shape and will be rejected when it is torn.
Your ID must be in good shape and will be rejected when it badly damaged.
Another reason for rejection is when the image of your ID is cropped or shows a reflection.
For a smooth verification process, it is important that your selfie meets the criteria. Please check this guideline for a good selfie and fast approval
1. Paper 2. Pen or marker 3. The same ID document that you used for the scan 4. Phone, camera of webcam
Write Txbit, the date, and your signature on the paper. Make sure that the written text is clearly visible. We do not accept a printed paper.
Take a selfie with your ID document and the handwritten paper. MAKE SURE that your face, ID Document and written paper are clearly visible in the photo.
It can be difficult to make the perfect selfie. You have only one pair of hands and three things: your ID document, the handwritten paper and you need to make the selfie with your other hand. Some customers are very creative to make the perfect selfie. We selected the best solutions for you.
Instead of a large paper you can use a sticky note and stick to your chest. Please make sure everything is clearly readable.
Use a block note and a paperclip. Write all the information on the page and attach the ID document to the block note with a paperclip.
Ask a friend to take the picture. Now you have both hands free to hold the handwritten paper and your ID document.
We understand that you may have some questions about your privacy. After all, you must provide us with your personal details. The customer identification process is under sole control of Txbit and no data is shared with 3rd parties. Your personal data is stored securely encrypted.
The first level (level 1) of verification is email verification. After the registration and activation of your account by email your account will be level 1 verified and withdrawal limits will apply.
The second level (level 2) of verification is full verification. After you submit the customer identification application and then the approval of the Txbit team, your account will be level 2 verified and no withdrawal limits will apply.