Please ensure that you confirm your withdrawal by using the link provided in the confirmation email. The link is only valid for 30 minutes, and if your withdrawal was submitted more than 30 minutes ago, you should cancel the withdrawal by clicking the small 'X'. The balance will be credited back to your account, allowing you to submit a new withdrawal. Be sure to carefully read the instructions and confirm the withdrawal by email to avoid any issues.

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If you're having trouble logging in to your account, there may be several reasons why. Fortunately, many of these issues can be easily resolved by following the steps below. Often, it's just a small mistake that's easily overlooked.

While some of the solutions may seem obvious, such as using the correct login credentials, it's always worth double-checking before seeking further assistance. By following the steps outlined below, you may be able to solve your login problem without having to submit a support ticket.

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No, we currently have no app, but our website is designed to work well on mobile devices.

Our goal is to process your KYC request within 24 hours. You will receive an email notification once your request has been completed. Before submitting your customer identification application, we recommend reading the manual to ensure that your application meets all the requirements. By doing so, you can help us make the identification process as smooth and efficient as possible.

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If you've forgotten your password, you can use the 'forgot password' function on our login page. If you didn't receive an email or can't reset your password for another reason, don't worry. This can happen for several reasons, some of which may be obvious, but it's more common than you might think.

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