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Frequently Asked Questions

The 6 most frequently Asked Questions to Txbit support

Please make sure you have confirmed the withdrawal by using the link from the confirmation email sent to you. The link is valid for 30 minutes, and if you submitted the withdrawal longer than 30 minutes ago, you should cancel the withdrawal by clicking the small 'X'. The balance will be credited to your account so that you can submit a new withdrawal. This time, ensure you read the instructions and confirm the withdrawal by email.

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No, mining or pool payouts are not allowed as deposits and will result in a loss of your deposit. Please check the warning message on our deposit page that you agreed on. As the warning indicates, the transaction is lost, and the funds can not be recovered.

Pool or mining payouts are often a lot of tiny transactions. This causes an unnecessary burden on our systems. We advise you to mine to your own (desktop) wallet.

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Mining not allowed

We only support USDT on the Binance Smart Chain.

Please check the warning message on our deposit page that you agreed on. As the warning indicates, the transaction is lost, and the funds can not be recovered.

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Network warning

Our system will only say that your login is invalid when the login data that you enter is not correct. Please make sure that you enter the right data. Please check these steps first:
  • Did you enter the correct email address?
  • Did you enter a valid password?
  • Maybe you changed your password recently?
  • Check if there are no extra spaces before or after the password.
  • Maybe the "Password" field is prefilled with an old password?
  • Maybe your caps lock is active?
  • Are you really sure that you don't have 2FA on your account?
Info Keep in mind: After 5 consecutive attempts, your account may be locked.

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No, we currently have no app, but our website is designed to work well on mobile devices.

We aim to process your request within 24 hours. You will get notified by email when we have completed your KYC request. Before submitting your customer identification application, please read the manual first so that you can be sure that your application meets all the requirements, making your identification an easy job.

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Txbit support ticket

Create a support ticket

Did this information not help you to resolve your issue on your own? Receive help from our experts by creating a support ticket.

It is important that you fill out all the requested information to ensure that your ticket is processed quickly. We strive to solve support tickets within 24 hours.

Create support ticket